Updated on 09/06/2026
Preamble
These terms and conditions are entered into between, on the one hand, CACHE CŒUR SARL, with a share capital of €37,000, whose registered office is located at ZI de Kerscao, Rue Jean Fourastié, 29480 Le Relecq-Kerhuon, France, registered with the Brest Trade and Companies Register under number 502 110 034, hereinafter referred to as “CACHE CŒUR”, and, on the other hand, any natural person acting as a consumer wishing to make a purchase on the website www.cachecoeur.com, hereinafter referred to as the “Buyer”.
These General Terms and Conditions of Sale define the rights and obligations of the parties in connection with the distance sale of products offered by CACHE CŒUR.
The website www.cachecoeur.com is reserved for consumers acting for non-professional purposes.
Any order placed on the website implies full and unconditional acceptance of these General Terms and Conditions of Sale.
These General Terms and Conditions of Sale apply to all sales concluded between CACHE CŒUR and the Buyer via the website www.cachecoeur.com.
They are accessible at any time on the website and shall prevail over any other version or conflicting document.
The website www.cachecoeur.com is intended exclusively for consumers. Any order placed in the course of a professional activity or for resale purposes is prohibited.
CACHE CŒUR SARL
Share Capital: €37,000
Brest Trade and Companies Register: 502 110 034
SIREN: 502 110 034
SIRET: 502 110 034 00043
VAT Number: FR42502110034
Registered Office: ZI de Kerscao, Rue Jean Fourastié, 29480 Le Relecq-Kerhuon – France
Phone: +33 (0)2 98 80 12 95
Email: contact@cachecoeur.com
The products offered for sale are those displayed on the website on the day it is consulted by the Buyer, subject to availability.
Each product is accompanied by a description presenting its essential characteristics in accordance with consumer protection regulations.
Photographs, visuals, videos, and illustrations displayed on the website are provided for informational purposes only and have no contractual value. Minor differences in color or presentation may occur depending on the screen used.
CACHE CŒUR strives to ensure the accuracy of the information published on the website, but cannot be held liable for any errors or omissions that do not affect the essential characteristics of the products.
Products are offered for sale while stocks last.
If a product becomes unavailable after the order has been confirmed, CACHE CŒUR will inform the Buyer as soon as possible.
The Buyer may then:
Reimbursement shall be made within a maximum period of fourteen (14) days from validation of the request.
Prices displayed on the website are expressed in euros (€), inclusive of all taxes (VAT included).
Applicable shipping costs are indicated before final confirmation of the order.
CACHE CŒUR reserves the right to modify its prices at any time. However, products will be invoiced on the basis of the rates in force at the time the order is confirmed.
Products remain the property of CACHE CŒUR until full payment of the purchase price has been received.
The Buyer selects the products they wish to purchase and adds them to their shopping cart.
In accordance with Article L.221-5 of the French Consumer Code, before final validation of the order, the Buyer is provided with all mandatory pre-contractual information relating to the products, prices, delivery costs, and terms of contract performance.
Before final confirmation, the Buyer may review the details of the order, its total amount, and correct any errors.
The order becomes final after:
An order confirmation is then sent to the Buyer by email.
CACHE CŒUR reserves the right to refuse or cancel any order, particularly in the event of:
Orders must be paid in full at the time of order confirmation.
The following payment methods are accepted on the website:
Transactions are secured through CACHE CŒUR’s payment service providers using security protocols that comply with market standards.
CACHE CŒUR never has access to customers' complete banking details and does not store them.
Payment in Installments with Alma
Customers may benefit from installment payment solutions offered by Alma, subject to eligibility and approval by Alma.
Installment payments are governed by Alma’s terms and conditions, which may be consulted directly with the provider.
Any financing refusal or payment incident may result in cancellation of the relevant order.
Installment payment options are available according to the conditions displayed on the website at the time of ordering.
Certain products may be offered on a pre-order basis.
The indication “Pre-Order” together with the estimated shipping date is displayed on the relevant product page.
Pre-order products must be paid for in full at the time the order is placed.
The communicated shipping date is indicative only and may change due to manufacturing, supply chain, or transportation constraints beyond CACHE CŒUR's control.
In the event of a significant delay, the Buyer will be informed as soon as possible.
When an order contains both immediately available products and pre-order products, shipment will be made once all ordered products are available.
All other provisions of these General Terms and Conditions of Sale remain applicable to pre-ordered products.
Delivery within Metropolitan France
CACHE CŒUR notably offers the following delivery methods:
Delivery times indicated on the website correspond to the timeframes usually observed by the carriers.
For Metropolitan France:
Delivery within the European Union
Delivery times vary depending on the destination country and the selected shipping method.
Delivery Outside the European Union and French Overseas Territories
Delivery times may vary according to customs procedures and applicable local regulations.
For deliveries outside the European Union, customs duties, local taxes, or import fees may be required by the authorities of the destination country.
Such fees remain the sole responsibility of the Buyer.
CACHE CŒUR reserves the right not to offer delivery to certain destinations for logistical or regulatory reasons.
Receipt of Parcels
The Buyer is required to inspect the apparent condition of the parcel and products upon receipt.
Any visible anomaly (missing product, damaged parcel, or damaged product) must be reported as soon as possible to the carrier concerned and to CACHE CŒUR Customer Service.
Transfer of Risk
In accordance with Article L.216-4 of the French Consumer Code, the risk of loss or damage to the products is transferred to the Buyer when the Buyer, or a third party designated by them, takes physical possession of the products.
Where the Buyer chooses a carrier other than the one proposed by CACHE CŒUR, the risk transfers when the parcel is handed over to the chosen carrier.
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the Buyer has fourteen (14) days from receipt of the products to exercise their right of withdrawal without having to provide any reason.
To exercise this right, the Buyer must notify CACHE CŒUR of their decision before expiry of the legal withdrawal period.
Products must be returned within a maximum period of fourteen (14) days following notification of the withdrawal decision.
Return shipping costs remain the responsibility of the Buyer. For returns made using solutions offered by CACHE CŒUR within Metropolitan France, a fixed contribution of €5.95 may be deducted from the refund, unless otherwise stated in a promotional offer displayed on the website.
In the event that a parcel is not claimed or collected within the time limits imposed by the carrier, return-to-sender costs amounting to €5.95 may also be deducted from the refund.
Returned products must be:
Any product returned incomplete, worn, washed, damaged, or showing signs of use may be refused.
Refunds of the amounts due will be made within a maximum period of fourteen (14) days following receipt and inspection of the returned products.
In accordance with Article L.221-24 of the French Consumer Code, CACHE CŒUR may delay reimbursement until the returned products have been effectively recovered or until proof of shipment has been provided by the Buyer, whichever occurs first.
Products Excluded from the Right of Withdrawal
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for goods that have been unsealed after delivery and cannot be returned for reasons of hygiene or health protection.
For hygiene reasons or due to the nature of the product, the following items cannot be returned or refunded:
Any product returned incomplete, worn, washed, damaged, or showing signs of use may be refused and returned to the Buyer.
Products sold by CACHE CŒUR benefit from the legal warranty of conformity provided for under Articles L.217-3 et seq. of the French Consumer Code, as well as the warranty against hidden defects provided for under Articles 1641 et seq. of the French Civil Code.
Legal Warranty of Conformity
Consumers have a period of two (2) years from delivery of the product to obtain conformity of the goods in the event of a lack of conformity.
Consumers may choose between repair and replacement of the product, subject to the cost conditions provided by applicable legal provisions.
Consumers are not required to prove the existence of the lack of conformity during the twenty-four (24) months following delivery of the goods.
Warranty Against Hidden Defects
Consumers may decide to invoke the warranty against hidden defects in accordance with Articles 1641 et seq. of the French Civil Code.
In such a case, they may choose either cancellation of the sale or a reduction of the purchase price in accordance with Article 1644 of the French Civil Code.
CACHE CŒUR shall not be held liable for damage resulting from improper use of purchased products.
CACHE CŒUR's liability cannot be engaged in cases of force majeure as defined by French law and case law.
CACHE CŒUR shall not be held liable for temporary disruptions or interruptions of the Internet network or electronic communication services beyond its control.
Photographs, illustrations, and visuals displayed on the website are provided for informational purposes only and shall not give rise to liability in the event of minor differences compared with the delivered product.
Personal data collected through the use of the website and the placing of orders is processed in accordance with the General Data Protection Regulation (GDPR) and applicable French legislation.
Data Controller
CACHE CŒUR SARL
ZI de Kerscao – Rue Jean Fourastié
29480 Le Relecq-Kerhuon – France
Email: contact@cachecoeur.com
Purposes of Processing
The data collected is necessary for order management, payment processing, delivery, after-sales service, and improving the user experience.
Where permitted by law, certain data may also be used for commercial communications.
User Rights
In accordance with applicable regulations, each user has the right to access, rectify, erase, restrict, port, and object to the processing of their personal data.
These rights may be exercised at any time by sending a request to: contact@cachecoeur.com.
If an issue remains unresolved, users may lodge a complaint with the French Data Protection Authority (CNIL).
Additional information is available in the Privacy Policy accessible on the website.
The performance of CACHE CŒUR's obligations may be suspended in the event of a force majeure event within the meaning of Article 1218 of the French Civil Code.
Force majeure includes unforeseeable, irresistible, and external events preventing the normal performance of contractual obligations.
If the force majeure event continues beyond a reasonable period, either party may terminate the affected order without compensation.
In accordance with the provisions of the French Consumer Code, the Buyer has the right to use a consumer mediator free of charge for the amicable resolution of any dispute with CACHE CŒUR.
Before requesting mediation, the Buyer must first attempt to resolve the dispute directly with CACHE CŒUR Customer Service through a written complaint sent to:
The designated mediator is:
CM2C – Consumer Mediation Center of Judicial Conciliators
14 rue Saint-Jean
75017 Paris
Website: https://cm2c.net
In accordance with Regulation (EU) No. 524/2013, the Buyer may also access the European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
In accordance with Article L.541-10-13 of the French Environmental Code, CACHE CŒUR is registered with the eco-organization Refashion under the Extended Producer Responsibility (EPR) scheme for Clothing Textiles, Household Linen, and Footwear.
Unique Identification Number (UID): 4000014713
This identifier certifies that CACHE CŒUR complies with its regulatory obligations regarding the end-of-life management of products placed on the market.
Sorting instructions and information relating to the collection, reuse, and recycling of textiles are available on the Refashion website:
Any environmental information provided on the website is based on the data available at the time of publication and may evolve in accordance with regulatory or technical developments.
These General Terms and Conditions of Sale are governed by French law.
In the event of a dispute, the competent courts shall be determined in accordance with the legal provisions applicable to consumers.
For any questions regarding an order, a product, a return, or the application of these General Terms and Conditions of Sale, the Buyer may contact Customer Service:
CACHE CŒUR SARL
ZI de Kerscao – Rue Jean Fourastié
29480 Le Relecq-Kerhuon – France
Phone: +33 (0)2 98 80 12 95
Email: contact@cachecoeur.com
APPENDIX – STANDARD WITHDRAWAL FORM
In accordance with Articles L.221-18 et seq. of the French Consumer Code, the consumer has a period of fourteen (14) days from receipt of the order to exercise their right of withdrawal without having to provide any reason.
This form may be used to exercise that right.
For the attention of:
CACHE CŒUR SARL
Customer Service Department
ZI de Kerscao – Rue Jean Fourastié
29480 Le Relecq-Kerhuon – France
Email: contact@cachecoeur.com
I hereby notify you of my withdrawal from the contract for the sale of the goods described below:
Order No.: ............................................................
Ordered on: ............................................................
Received on: ............................................................
Consumer's Name: ............................................................
Consumer's Address: ............................................................
......................................................................................
......................................................................................
Consumer's Signature (only if this form is submitted on paper)
......................................................................................
Date: ............................................................
This form must be sent before the expiration of the legal withdrawal period of fourteen (14) days following receipt of the order.
