Terms of service

These conditions are concluded between, on the one hand, the company Cache Coeur, SARL with a capital of 37,000 euros, whose head office is located in Zi de Kerscao, 29480 Le Relecq-Kerhuon, registered in the Trade and Companies of Brest under the Brest RCS number 502 110 034, below called "Heart cache" and, on the other hand, people wishing to make a purchase via the Cache Coeur websitewww.cachecoeur.com, site of electronic commerce below called "the buyer".

The site is the property of Cache Coeur in its entirety, as well as all the rights relating to it. Any reproduction, integral or partial, is systematically subject to the authorization of the owners.


Article 1 - Fields of application.

Any sale contracted electronically with our company on the sitewww.cachecoeur.comis subject to these general conditions of sale.

They are printable following the instructions on the client's internet browser.

The sitewww.cachecoeur.comis reserved for consumers. The purchase of product (s) by a professional for resale is prohibited.


Article 2 - Identification of the author of the offer.

Heart cache SARL with a capital of 37,000 euros
"Heart cache" brand
Registered in the BREST Trade and Companies Register
under number 502 110 034
Headquarters: ZI de Kerscao, 29480 Le Relecq-Kerhuon
VAT: FR 42 502 110 034
SIRET: 502110 034
Telephone: 02 98 80 12 95
E-mail address : contact@cachecoeur.com 


Article 3 - Consumer information.

In accordance with articles L 111-1 and L 113-3 of the Consumer Code, the essential characteristics and prices of our products sold electronically are available on the sitewww.cachecoeur.com

In addition, the buyer receives the information provided for in articles L 121-18 and L 121-19 of the Consumer Code, prior and after the conclusion of the sale and in particular by these general conditions of sale which he declares to have taken knowledge before the validation of his order and to which he has access from the sitewww.cachecoeur.comAnd by referral to the confirmation and shipping emails of his order sent to him.


Article 4 - Product, price and validity conditions.


The company Cache Coeur declines all responsibility for the consequences of a malicious act caused by a third party and having led to a modification of the content of the site.

In the absence of availability of a product, Cache Coeur undertakes to inform the buyer as quickly as possible.

In the event of unavailability beyond 30 days of a product ordered and paid, the buyer will be informed by email. The cancellation of the order of this product and its refund will then be made, the rest of the order remaining firm and final.


The price is expressed in euros.
The price indicated on the product sheets does not include transport.
The price indicated in the order confirmation is the final price, expressed all taxes included and including VAT for France and the EEC countries. This final price includes the price of products, handling, packaging and product conservation costs and transport costs.

The products remain the property of Cache Coeur until perfect payment of the price.

Any change in the applicable rate may be reflected in product prices. After this date, they are likely to be modified.

However, prices cannot be changed once the order of the customer is placed. Similarly, if one or more taxes or contributions, in particular environmental, were to be created or modified, upwards as down, this change may be reflected in the sale price of the items present on the site and sales documents. The prices of the items ordered on the site according to catalog references from which they come and the date indicated in the catalog in question are proof.

Validity conditions

Products on sale on the sitewww.cachecoeur.comare available within the limits of available stocks. If one or more items ordered are no longer available, the buyer will be informed by e-mail as soon as possible. The buyer will then have the choice between keeping the rest of his order or canceling it in full. If the customer's bank card has been debited, the reimbursement of the amount concerned will be made on the means of payment used for payment no later than 14 days.


Article 5 - Order.

Automatic registration systems are considered as evidence, the nature, content and date of the order. Cache Coeur confirms the acceptance of his order to the Customer at the email address that the latter will have communicated. The sale will only be concluded from the confirmation of the order and validation of payment by the banking organization concerned.

When establishing the account opening form, the communication of his personal data, his bank card number and the confidential data relating to it and the validation of ordering the Buyer undertakes to respect these contractual conditions in application of article 1316-1 of the Civil Code.

Cache Coeur reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information set out by the buyer, when taking the order engages it: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which he could be to deliver the product.

Any order incorporates acceptance of the general conditions of sale, prices and descriptions of the products available for sale.


Article 6 - Secure payment

The price invoiced to the Customer is the price indicated on the order confirmation sent by cache Coeur.
The price of the products is payable in cash on the day of the effective order.
Payment can be carried out in two ways:

-By bank card bearing the CB CB:

Who is the only one to know your banking information, confidential data in no way transit on our site. Your order will thus be registered and validated upon validation of payment by the banking service. You can pay online with confidence by entering the number and expiration date of your bank card in the locations provided for this purpose. We have adopted the SSL encryption process which ensures the confidentiality of banking data. Thus, at the time of their seizure and when they are transferred, it is impossible to read them. Heart cache in any case has access and does not keep your bank details on its servers.

- Via Paypal

In the event that the buyer decides to resort to one of the two means mentioned above, the order will not be validated only after receipt of the order by cache heart and validity of the payment.

The order validated by the buyer will only be considered effective when the bank payment centers concerned have given their agreement. In the event of refusal of the said centers, the order will be automatically canceled and the buyer warned by email. In addition, Cache Coeur reserves the right to refuse any order from a customer with whom there is a dispute.


- via Alma (payment in several times)

The seller offers its customers the Alma credit service for the payment of their purchases and the execution of payment. This is conditioned by the CUS acceptance by the CGU or the credit contract offered by Alma.

Any refusal to grant credit by Alma for an order may lead to the cancellation of it.

Any termination of the GTC which binds the customer and the seller leads to the termination of CGUs or the credit contract between Alma and the customer.

Payment in three / four times is available via our partner Alma. Securing payments is provided by Alma and its providers. All payments are protected by 3D Secure.

Purchases amount: only purchases between € 50 and 2000 € are eligible for payment with Alma

Fresh: by paying in several times with Alma the customer does not pay fees

Alma is a tele-payment manager and issues an electronic certificate that will be proof of the amount and the date of the transaction in accordance with the provisions of articles 1316 and following of the Civil Code

Termination: Any termination of the GTC which binds the seller and the customer, leads to the termination of the CGU ENTA Alma and the customer.