Delivery and return

1. Delivery

 

	Delivery delay (1)	Price
Metropolitan France
Order less than 120 €
	Chronopost relay point delivery - Shop2shop - 2 to 3 working days	3,95€
	Standard colissimo - 2 to 3 working days	5,95€
	Chronopost Express 24 hours (for any order placed before 1 p.m., working day)	9,90€
Order greater than 120 €
	Chronopost relay point delivery - Shop2shop - 2 to 3 working days	Free
	Standard colissimo - 2 to 3 working days	Free
	Chronopost Express 24h (for any order placed before 1 p.m., working day) (2)	9,90€
EU zone n ° 1	Belgium, Germany, Spain, Italy, Luxembourg, Pays Bas, Portugal
Order less than 200 €
	Delivery in Relay Chronopost - Shop2Shop - 2 to 3 working days (variable depending on the buyer's country)	5€
	Chronopost (variable depending on the buyer's country)	15€
Order greater than 200 €
	Delivery in Relay Chronopost - Shop2Shop - 2 to 3 working days (variable depending on the buyer's country)	0€
	Chronopost (variable depending on the buyer's country)	15€
EU zone n ° 2	Austria, Bulgaria, Tchèquie, Denmark, Estonia, Finland, Hungary, Croatia, Ireland, Lithuania, Latvia, Poland, Romania, Sweden, Slovenia, Slovakia
	Chronopost relay point delivery - Shop2shop	10€
	Chronopost(variable depending on the buyer's country)	15€
Swiss area
	Chronopost - 3 to 6 working days	29€
Outside, Dom Tom
	Chronopost or Fedex - 4 to 7 working days (variable depending on the buyer's country)	€ 29 or 39 €

(1) The deadlines are indicative.
(2) For a Chronopost Express order on Friday before 1 p.m., Chronopost services are unable to ensure that delivery will be done on Saturday.

For delivery to a relay point, you have 7 days to collect your parcel. Once this period has passed, the parcel will be returned to us, and you will be charged additional fees upon your refund:
- €5.95 in Mainland France
- €20 in Europe.

For deliveries outside the European Union, customs fees are the responsibility of the customer.

2. Return

An item you ordered is not the right size, or is not going? At Cache Coeur you have the right to make mistakes!

	Return fees	Instructions
Metropolitan France	5,95€	Access the return portal (Portal reserved for customers in mainland France. For any use of the portal outside of mainland France, an amount of € 35 will be deducted from the reimbursement)
Abroad	At your expense	To make a return, you must send an email to sav@cachecoeur.com By indicating your name/first name, your order number and the item (s) you want to return.

 

Refunds and exchanges 

When You make a return : THE returns costs are deducted refund and you will be Refunded within 14 days On the payment method you used during your purchase.
As an indication, the amounts of returns costs are indicated in the table above.

For more simplicity, We do not have exchanges. If you want a new size, another model or another color, you can make a return and iron an order on our online store. 

For returning an order purchased on the website via Click & Collect, please send an email to sav@cachecoeur.com, including the products you wish to return.

For returns outside the European Union, customs charges will be deducted from the refund.

Returning conditions

- Returns possible up to 14 days after receipt of the items by the customer.

- The items will have to be returned to their original, complete, labeled, new, unwanted, unwashed packaging.
As a hygiene measurement, breastfeeding pads, curve kits, pregnancy tights, Bolas and cache hearts are not taken up. 

- As part of a promotional offer "an article offered", you must also return this article if the return no longer makes your order eligible for the conditions of the offer.
In the event of a return of the article offered, the value of the latter will be deducted from the reimbursement.

- Management fees of € 15 are applied for the refund of gift cards.

- THE reimbursements are subsequently made Within 14 days, after receipt and control of the items, on the means of settlement used to pay your order.

How to return your article (s) to us from Metropolitan France ?

- Bring your order number :

- Click on the link below:

Go back

 

How to return your article (s) for the rest of the world?

Cache heart allows you to benefit from a 14 -day withdrawal period From the delivery date to return to your decision and return the article ordered without having to justify reasons or to pay penalties with the exception of return costs which will remain your responsibility, in accordance with articles L 121-20 and following of the consumer code.

Know that you can benefit a refund, for this, you must send an email to sav@cachecoeur.com By indicating your name/first name, your order number as well as the item (s) concerned by the refund.

You should not use the return portal which is reserved for customers in mainland France. For any use of the portal outside of mainland France, an amount of € 35 will be deducted from the reimbursement.