Deliveries and Returns

1. Delivery

COVID-19 : due to the current health situation, delivery times are indicative. Postal services are not in a position to guarantee them 100 %.


 Delivery Time (1) Price
Metropolitan France
Order less than 120 €
Standard Colissimo-2 to 3 working days 5,90€
Chronopost Express 24h (for orders placed before 1pm, working day) 9,90€
Ordering Greater than 120 €
Standard Colissimo-2 to 3 working days Free
ChronopostExpress 24h (for orders placed before 1:00 p.m., working day) 9,90€
EU field, DOM TOM
ChronopostExpress (variable depending on buyer's country) 15€
Outside the EU
ChronopostExpress(variable depending on buyer's country) 25€

(1) The time limits are indicative.


2. Returns

An article that you ordered is not the right size, or doesn't firt? At Cache Cœur you are not blamed for having been mistaken!

Return Charge Instructions
Metropolitan France Free* Return Portal - (Portal reserved for customers in metropolitan France. For any use of the portal outside metropolitan France, an amount of € 35 will be deducted from refund)
Abroad To your load Know that you can benefit from a refund, for this, you must send an email to sav@cachecoeur.com By indicating your surname, your order number and the article (s) concerned by the refund.
* From 09/13/2021, return shipping costs for orders in Metropolitan France are free. For previous orders, return costs will be € 5.95, this amount will be deducted from refund upon return receipt 


Return conditions

  • Possible returns up to 14 days after receipt of the articles by the customer.
  • The items must be returned in their original packaging, complete, labelled, new, unworn, unwashed.
    Breastfeeding pads, Curve Starters, pregnancy stickers, bolas, and Cache Coeur chains are not included as a hygienic measure.
  • As part of a promotional offer "one item offered", you must also return this item if return no longer makes your order eligible under the offer conditions. In case of non-return of item offered, value of latter will be deducted from refund.
  • Reimbursements are subsequently made within 14 days of receipt of the items.


How do we return your article (s) from metropolitan France?

Return portal is reserved for customers in metropolitan France. For any use of portal outside mainland France, an amount of € 35 will be deducted from refund.

-Have your Order number

-Follow the instructions:

-Select the items you want to return

-Select the return reason

-Select your rebate method

-Select your relay point to return your order

-Get a return label

- Paste the return label on the package on a very visible side of the parcel.

How do we return your article (s) outside of metropolitan France?

Coeur Cache allows you to benefit from a 14-day withdrawal period From the date of delivery to return the item ordered without having to justify reasons or to pay penalties excepting the cost of return that will remain at your expense, in accordance with the articles L 121-20 et seq. Of the French Consumer Code.

You can also be reimbursed, to do so, send an email to sav@cachecoeur.com, indicate your surname, your order number and the concerned article(s)


You will then receive by email a return authorization to print and to attach to your package.
The items must be returned in their original packaging, complete, labelled, new, not washed and accompanied by the return slip.

You must not use return portal which is reserved for customers in metropolitan France. For any use of the portal outside metropolitan France, an amount of € 35 will be deducted from refund.


When will I receive my refund?


The refund of returned items is carried out as soon as possible and can be no later than 14 days after the receipt of your return. Once the products are received, controlled and accepted by our logistics team, the reimbursement of the products can be realized. You will be reimbursed through the same payment mean you used when you placed your order.


Can I exchange an article?


To make it way easier, we will refund the amount of the returned product(s) if they are not suitable for you. If you want a new size, model or other color, you just need to re-order at our online store.