Delivery
Mainland France: Free Click & Collect, Colissimo 2–3 business days (€5.95), Chronopost Express 24h (€9.90).
Belgium: Chronopost 3–6 business days (€9.90).
Europe: Chronopost 3–6 business days (€15).
Other destinations (outside Europe / French overseas territories): Chronopost or FedEx 3–6 business days (€39).
Customs duties or import taxes may apply upon delivery and are the responsibility of the customer.
A confirmation email with a tracking number is sent as soon as your order is shipped.
Returns & Refunds
You have 14 days from receipt of your order to exercise your right of withdrawal.
Items must be returned in their original condition: intact packaging, tags attached, unworn, and unwashed.
Non-returnable products: nursing pads, Curve kits, maternity tights, bolas and chains (for hygiene reasons).
From mainland France, returns must be made via our returns portal. For international returns, contact sav@cachecoeur.com
.
Fees may be deducted from the refund (e.g. €35 for returns outside France).
Refunds are processed within 14 days after receipt and inspection of the returned items.
Exchanges are not offered: if you would like a different size or color, please return the item and place a new order.
Please note
Return shipping costs are the responsibility of the customer unless otherwise stated.
Any non-compliant return (worn, washed, tagless items, or products excluded for hygiene reasons) may be refused.
For any questions, please contact our team at sav@cachecoeur.com
.
See the full page: Delivery & Returns