TERMS OF SALES
Preamble
These conditions are concluded between, on the one hand, the company CACHE COEUR, SARL with capital of 37,000 euros, whose registered office is at ZI de Kerscao, 29480 Le Relecq-Kerhuon, registered in the Trade and Companies Register of BREST under the number RCS of Brest 502 110 034, hereinafter referred to as "CACHE COEUR" and, on the other hand, persons wishing to make a purchase via the Cache Coeur website www.cachecoeur.com, electronic commerce site hereinafter referred to as "the Buyer".
The site is the property of the company Cache Coeur in its entirety, as well as all the rights relating thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners.
Article 1 - Fields of application.
Any sale contracted electronically with our company on the site www.cachecoeur.com is subject to these general conditions of sale.
They are printable by following the instructions on the customer's Internet browser.
The site www.cachecoeur.com is for consumers only. The purchase of product (s) by a professional for resale is prohibited.
Article 2 - Identification of the author of the offer.
Cache Coeur SARL with a capital of 37,000 euros
"Cache Coeur" sign
Registered in the Brest trade and companies register
under the number 502 110 034
Headquarters: ZI de Kerscao, 29480 Le Relecq-Kerhuon
VAT: FR 42 502 110 034
Siret: 502110 034
Phone: 02 98 80 12 95
Email : contact@cachecoeur.com
Article 3 - Consumer information.
In accordance with articles L 111-1 and L 113-3 of the Consumer Code, the essential characteristics and prices of our products sold electronically are available on the site www.cachecoeur.com
In addition, the buyer receives the information provided for in articles L 121-18 and L 121-19 of the Consumer Code, before and after the conclusion of the sale and in particular by these general conditions of sale which he declares to have taken knowledge before the validation of his order and to which he has access from the site www.cachecoeur.com and by reference in the confirmation and shipping emails sent to them.
Article 4 - Product, Price and Conditions of validity.
Product
The CACHE COEUR company declines any responsibility as for the consequences of a malicious act caused by a third party and having led to a modification of the content of the site.
In the absence of availability of a product, Cache Coeur undertakes to inform the Purchaser as soon as possible.
In the event of unavailability beyond 30 days of a product ordered and paid for, the Purchaser will be informed by email. The cancellation of the order for this product and its refund will then be made, the rest of the order remaining firm and final.
Price
The price is expressed in euros.
The price indicated on the product sheets does not include transport.
The price indicated in the order confirmation is the final price, expressed inclusive of all taxes and including VAT for France and the countries of the EEC. This final price includes the price of the products, the costs of handling, packaging and conservation of the products and the transport costs.
The products remain the property of Cache Coeur until full payment of the price.
Any change in the applicable rate may be reflected in the prices of the products. After this date, they are subject to change.
However, prices cannot be changed once the customer's order has been placed. Likewise, if one or more taxes or contributions, in particular environmental taxes, were to be created or modified, up or down, this change may be reflected in the selling price of the items on the site and sales documents. The prices of the items ordered on the site according to the catalog references from which they come and the date indicated in the catalog in question are authentic.
Conditions of validity
Products for sale on the site www.cachecoeur.com are available while stocks last. If one or more items ordered are no longer available, the buyer will be informed by e-mail as soon as possible. The buyer will then have the choice between keeping the rest of his order or canceling it in full. If the customer's bank card has been debited, the refund of the amount concerned will be made by credit to the bank account corresponding to the bank card used for payment within 14 days at the latest.
Article 5 - Order.
The automatic registration systems are considered as proof of the nature, content and date of the order. Cache Coeur confirms the acceptance of his order to the customer at the email address that he will have communicated. The sale will only be concluded from the confirmation of the order and validation of the payment by the banking organization concerned.
During the establishment of the account opening form, the communication of his personal data, his bank card number and confidential data relating to it and the validation of the order, the buyer undertakes to respect of these contractual conditions in application of article 1316-1 of the Civil Code.
Cache Coeur reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order. The information given by the Purchaser when placing the order commits the latter: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be delivered. the product.
Any order implies acceptance of the general conditions of sale, prices and descriptions of products available for sale.
Article 6 - Secure payment.
The price invoiced to the customer is the price indicated on the order confirmation sent by Cache Coeur.
The price of the products is payable in cash on the day of the actual order.
Payment can be made in two ways:
- by bank card bearing the initials CB, via the secure payment system
who is the only one to have knowledge of your banking information, confidential data does not pass through our site in any way. Your order will be recorded and validated as soon as the payment is validated by banking service. You can pay online with confidence by entering your bank card number and expiration date in the slots provided. We have adopted the SSL encryption process which ensures the confidentiality of bank data. Thus, at the time of their entry and during their Internet transfer, it is impossible to read them. Cache Coeur under no circumstances has access to and keeps your bank details on its servers.
- by Paypal
In the event that the Buyer decides to use one of the two means mentioned above, the order will only be validated after the order has been received by Cache Coeur and the payment has been valid.
The order validated by the Purchaser will only be considered effective when the bank payment centers concerned have given their agreement. In case of refusal of the said centers, the order will be automatically canceled and the Purchaser notified by e-mail. In addition, Cache Coeur reserves the right to refuse any order from a customer with whom there is a dispute.
- by Alma (payment in installments)
The Seller offers its Customers the Alma credit service for the settlement of their purchases and the execution of the payment. This is conditioned by the Customer's acceptance of the GTC or of the credit contract proposed by Alma.
Any refusal by Alma to grant credit for an order may result in the cancellation of the order.
Any termination of the GTC binding the Customer and the Seller entails the termination of the GTC or the credit contract between Alma and the Customer.
The payment in three / four times is available via our partner Alma. The security of the payments is ensured by Alma and its providers. All payments are protected by 3D Secure.
Purchase amount: Only purchases between 50 € and 2000€ are eligible for payment with Alma.
Fees: By paying in several instalments with Alma, the Customer does not pay any fees
Alma is a tele-payment manager and delivers an electronic certificate that will be considered as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the civil code
Termination: Any termination of the GTC binding the Seller and the customer, entails the termination of the GTC between Alma and the customer.
Article 7 - Shipping and delivery.
Cache Coeur undertakes to send the ordered goods to carriers with the following delivery options:
Delivery in mainland France:
- Colissimo delivery - at the Buyer's home or at a relay point.
The delivery time is 2 to 3 working days.
- Express Home Delivery - 24h: at the Buyer's home.
The delivery time for this option is 24 hours for any order placed before 1 p.m. on a working day. An order placed on Friday is not guaranteed on Saturday.
No delivery to a PO box, campsite or hotel can be made. In the event of absence on receipt, the package is kept for 15 days at the La Poste depot. After this period, the package will be returned to us. In this specific case, a refund of the amount ordered (excluding shipping and return cost) will be issued within 14 days of receipt of the package. If the Buyer wishes to have the order returned, he will have to participate once again in the delivery costs.
Delivery EU Zone:
- Home Delivery - at the Buyer's home..
The delivery time is 3 to 6 days but may vary depending on the country of the buyer.may vary depending on the buyer's country.
Delivery outside the EU, DOM-TOM
- Home Delivery - at the Buyer's home...
The delivery time is 4 to 7 days but may vary depending on the Buyer's country and its customs administration.
For deliveries outside mainland France, the Buyer undertakes to pay all taxes due on the importation of products, customs duty, value added tax, and all other taxes due under the laws of the receiving country. of the order. All orders placed on the Cache Coeur site are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products. Cache Coeur de facto disclaims any legal liability if the payment of taxes was not made by the Purchaser.
Cache Coeur authorizes itself not to deliver certain destinations depending on the feasibility of the shipments.
Delay or loss
The Cache Coeur company will indicate, before the conclusion of the contract, the deadline by which it undertakes to deliver the goods or perform the provision of services.
If the good does not reach the customer by the deadline, the latter can obtain the resolution of the sale under the conditions provided for in the second and third paragraphs of the article. L. 114-1of the Consumer Code. It is then refunded under the conditions of the article L. 121-20-1.
Always check your package on arrival. You have a period of 3 working days, not including public holidays, following the delivery of the product to make any reservations with the carrier in case of missing or degraded. A copy will be immediately sent to the company Cache Coeur.
For reasons of availability, an order can be delivered in several times to the customer.See General Conditions of Sale-article 4-conditions of validity.
Missing or defective products
Despite all the care taken by Cache Coeur in the preparation of the packages, it is possible that a product is missing or defective after transport of the package. The Buyer will therefore ensure that the conformity of the products received is systematically checked, any anomaly concerning the delivery (missing or broken product, damaged package) must be notified within 3 working days, not including public holidays, following the delivery of the product, by email to contact@cachecoeur.com, a copy will be immediately sent to the company Cache Coeur.
Failure to make a complaint within the said time limits will extinguish any action against the carrier in accordance with the provisions of article L 133-3 of the Commercial Code.
The buyer must ensure that the items delivered to him correspond to his order. In the event that the items delivered do not conform in kind or in quality to the specifications indicated in the delivery note, the buyer must inform, by telephone on 02 98 80 12 95 or by e-mail contact@cachecoeur.com, the Cache Coeur e-boutique Customer Relations Department and return the items to the address and under the conditions provided for in article 8.
As this is an electronic sale, no complaint of any kind can be processed in the store.
Article 8 - Return policy.
In accordance with Articles L 121-20 et seq. Of the Consumer Code, the buyer has a cooling-off period of 14 clear days from delivery to reconsider his decision and return the item ordered without having to justify reasons or to pay penalties with the exception of the return costs which will remain at its expense. When several items ordered on the site www.cachecoeur.com have been shipped at once (by single package) and the buyer decides, during the cooling-off period, to return them in full, the “outbound” delivery costs will be reimbursed. On the other hand, if only part of the items ordered and shipped at one time is returned during the cooling-off period, the outgoing delivery costs will remain at its charge.
In all cases, the items must be returned in their original packaging (if possible), complete, labeled, new, unwashed and accompanied by a carefully completed return slip, to the following address:
For hygiene reasons, breastfeeding pads, Curve starter kits, pregnancy tights, bolas and Cache Coeur chains are not included.
If you wish to make a return, please follow the following procedure:
For customers in Metropolitan France :
- Procedure for returning an order
For other EU customers, Outside EU Zone, DOM TOM :
You must send an email to the address sav@cachecoeur.com with the following information:
- Your Name and Surname
- Order number: you can find it on your order confirmation email
- The items affected by the refund
- The reason for the return
- Add the carefully completed return slip to the package, at the following address:
Cache Coeur
Customer service
ZI of Kerscao
29480 Le Relecq-Kerhuon
In all cases, the items must be returned in their original packaging, complete, labeled, new, unworn, unwashed.
You must not use return portal which is reserved for customers in metropolitan France. For any use of the portal outside metropolitan France, an amount of € 35 will be deducted from refund.
Returned items that do not meet the conditions listed above (return in their original packaging, complete, labeled, new, unworn, unwashed above) or which are damaged, damaged, deteriorated or soiled by the buyer will not be refunded.
For customers outside mainland France, the costs and risks of return are always the responsibility of the customer. The buyer is therefore strongly encouraged to return the package by any means which provides proof of its dispatch and giving it a certain date (registered with acknowledgment of receipt, colissimo followed, etc.).
If the return is due to an error on our part, the outward delivery costs paid by the buyer will be refunded.
Once the goods have been received, checked, and accepted by our services, the reimbursement of the returned items at the invoiced price will be made by credit to the customer's bank account corresponding to the bank card used for payment as soon as possible and at the latest. within 14 days of receipt.
In accordance with Article L.121-20-2 of the Consumer Code, this right of withdrawal cannot be exercised if cosmetic textile products (for example, textiles with slimming capsules) have been opened.
For any other information, complaint or question relating to the conditions of sale, customers should contact the Cache Coeur Customer Service Department at the following address:
Cache Coeur
Customer service
ZI of Kerscao
29480 Le Relecq-Kerhuon
Article 9 - Customer service at your service
We are at your disposal by phone from Monday to Friday from 9:30 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. To reach us, just one number:02 98 80 12 95, (normal cost of a call to a landline). You can also contact us by writing an e-mail to contact@cachecoeur.com.
Article 10 - Data confidentiality.
The provision of personal information collected for the purposes of distance selling is mandatory. When placing an order on the site www.cachecoeur.com by any new customer, the "Customers" database is enriched with information concerning him, this information is essential for the processing and delivery of orders. They will then make it possible to better meet their expectations and facilitate assistance services.
This database has been declared, in accordance with the requirements of the law relating to data processing, files and freedoms of January 6, 1978, amended by the law of August 6, 2004, you then have a right to access, modify, rectify and delete personal data concerning you by sending a letter to the following address:
Cache Coeur, ZI de Kerscao, 29480 Le Relecq-Kerhuon
Depending on the choices made when creating or viewing their accounts on the Internet, customers will be likely to choose whether they wish to receive commercial offers from Cache Coeur business partners. In this case, his postal address may be communicated to the partners unless expressly refused by the customer. However, with regard to his e-mail address, it can only be communicated to said partners with the express consent of the customer. The Purchaser retains the possibility of refusing a posteriori such communication either by not giving his consent during the registration and / or validation of his order or by expressing his refusal by post by reminding his name, first name, address, in accordance with in the paragraph above.
Web Beacons
Certain web pages on the Site may sometimes contain electronic images or "web beacons", which allow the number of visitors to the page to be counted. These web beacons can be used with some of our partners, in particular to measure and improve the effectiveness of certain advertisements.
In any case, the information obtained via these tags is strictly anonymous and simply allows statistics to be gathered on the number of visits to certain pages of the Site, in order to better serve the customers of our Site.
Individual property
All elements of the Site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.
They are the exclusive property of Cache Coeur. The Purchaser who has a personal website and who wishes to place, for personal use, on his site a simple link directing to the home page of the Site, must request permission from Cache Coeur. .
On the other hand, any hypertext link referring to the Site and using the technique of "framing" or "in line linking" is strictly prohibited.
In all cases, any link, even tacitly authorized, must be removed at the request of Cache Coeur.
Hypertext links may refer to sites other than the Site. Cache Coeur disclaims all liability in the event that the content of these sites contravenes the laws and regulations in force.
Disability
In the event that one of the clauses of this contract is null and void by a change in legislation, regulation or by a court decision, this can in no way affect the validity and compliance with these general conditions of sale.
Entire contract
These general conditions of sale and the order summary sent to the Purchaser form a contractual whole and constitute the entire contractual relationship between the Parties.
In case of contradiction between these documents, the general conditions of sale will prevail.
Duration
These conditions apply throughout the duration of the online availability of the Products offered by Cache Coeur.
Cache Coeur will not be responsible for the total or partial non-performance of its obligations under this contract, if this non-performance is caused by an event constituting force majeure, in particular in the event of disruption or total or partial strike, in particular of postal services and means of transport and / or communications, flooding, fire.
Events meeting the criteria set by the case law of the Court of Cassation will be considered as force majeure.
In the presence of an event constituting force majeure, Cache Coeur will notify the Purchaser within five working days of the occurrence or threat of this event.
The Parties agree that they must consult each other as soon as possible in order to jointly determine the terms of execution of the order for the duration of the case of force majeure.
Beyond a period of one (1) month of interruption due to force majeure, Cache Coeur may not honor the order, on condition that it reimburse the Purchaser if necessary.
Article 11 - Signatures and proofs.
In all cases, the online supply of the credit card number and the final validation of the order will be worth proof of the entirety of the said order in accordance with the provisions of the law of March 13, 2000 and will be worth the amount incurred by the seizure. items appearing on the order form.
The computerized registers, kept in the computer systems of the company CACHE COEUR and its partners under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.
Guarantee
All items are subject to a legal guarantee of conformity (Art. L211 of the Consumer Code) and a guarantee against hidden defects (articles 1641 and following of the Civil Code) enabling it to return the defective delivered items.
Notwithstanding the specific warranty conditions given to the customer with the item delivered, the items sold on the site www.cachecoeur.com are subject to the warranty conditions provided for by law.
The responsibility of the company Cache Coeur can not be engaged:
- in the event of breach of contractual obligations due to a fortuitous event or a case of force majeure;
- in the event of non-substantial differences between the photos, texts and illustrations of the articles on our site and the articles ordered.
The liability of Cache Coeur is systematically limited to the value of the product in question, value at the date of sale, without any possibility of recourse to the brand or the company producing the product.
Responsibility
The Cache Coeur company has an obligation of result for all stages of access to the site, of the ordering process as well as for the stages subsequent to the conclusion of the contract. Cache Coeur thus undertakes to describe with the greatest accuracy the products sold on the website.www.cahcecoeurlingerie.com.
On the other hand, Cache Coeur cannot be held liable in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable fact of a third party to the contract or to a case of force majeure as defined by French case law. . Likewise, Cache Coeur cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a breakdown in service, an external intrusion or the presence of computer viruses.
Article 12 - Mediation
The Buyer has the right to have recourse free of charge to a consumer mediator with a view to the amicable resolution of any dispute relating to the execution of these presents which would oppose him to the Seller, under the conditions provided for in the provisions of the Consumer Code.
The Buyer wishing to have recourse to mediation, must justify having tried, beforehand, to resolve his dispute directly with the Seller by a written complaint to the email address contact@cachecoeur.com
Below contact details of consumer mediator:
CM2C
14 rue Saint Jean - 75017 Paris
https://cm2c.net/
A dispute resolution platform is also offered to you by the European Commission at following address: http://ec.europa.eu/consumers/odr. Complaints will be forwarded by European Commission to the competent national mediators.
