Update on 05/01/2024


These conditions are concluded between, on the one hand, the company CACHE COEUR, SARL with a capital of 37,000 euros, whose head office is located in Zi de Kerscao, 29480 Le Relecq-Kerhuon, registered in the Brest Trade and Companies Register under the RCS number of Brest 502 110 034, below called "CACHE COEUR"And, on the other hand, people wishing to make a purchase via the Cache Coeur website www.cachecoeur.com, site of electronic commerce below called "the buyer".

The site is the property of Cache Coeur in its entirety, as well as all the rights relating to it. Any reproduction, integral or partial, is systematically subject to the authorization of the owners.

Article 1 - Fields of application.

Any sale contracted electronically with our company on the site www.cachecoeur.com is subject to these general conditions of sale.

They are printable following the instructions on the client's internet browser.

The site www.cachecoeur.com is reserved for consumers. The purchase of product (s) by a professional for resale is prohibited.

Article 2 - Identification of the author of the offer.

Heart cache SARL with a capital of 37,000 euros
"Heart cache" brand 
Registered in the BREST Trade and Companies Register
under number 502 110 034
Headquarters: ZI de Kerscao, 29480 Le Relecq-Kerhuon
VAT: FR 42 502 110 034
SIRET: 502110 034
Telephone: 02 98 80 12 95
E-mail address : contact@cachecoeur.com 

Article 3 - Consumer information.

In accordance with articles L 111-1 and L 113-3 of the Consumer Code, the essential characteristics and prices of our products sold electronically are available on the site www.cachecoeur.com

In addition, the buyer receives the information provided for in articles L 121-18 and L 121-19 of the Consumer Code, prior and after the conclusion of the sale and in particular by these general conditions of sale which he declares to have taken knowledge before the validation of his order and to which he has access from the site www.cachecoeur.com And by referral to the confirmation and shipping emails of his order sent to him.

Article 4 - Product, price and validity conditions.


The society CACHE COEUR Declines all responsibility for the consequences of a malicious act caused by a third party and having led to a modification of the content of the site.

In the absence of availability of a product, Cache Coeur undertakes to inform the buyer as quickly as possible.

In the event of unavailability beyond 30 days of a product ordered and paid, the buyer will be informed by email. The cancellation of the order of this product and its refund will then be made, the rest of the order remaining firm and final. 


The price is expressed in euros.
The price indicated on the product sheets does not include transport.
The price indicated in the order confirmation is the final price, expressed all taxes included and including VAT for France and the EEC countries. This final price includes the price of products, handling, packaging and product conservation costs and transport costs.

The products remain the property of Cache Coeur until perfect payment of the price.

Any change in the applicable rate may be reflected in product prices. After this date, they are likely to be modified.

However, prices cannot be changed once the order of the customer is placed. Similarly, if one or more taxes or contributions, in particular environmental, were to be created or modified, upwards as down, this change may be reflected in the sale price of the items present on the site and sales documents. The prices of the items ordered on the site according to catalog references from which they come and the date indicated in the catalog in question are proof. 

Validity conditions

Products on sale on the site www.cachecoeur.com are available within the limits of available stocks. If one or more items ordered are no longer available, the buyer will be informed by e-mail as soon as possible. The buyer will then have the choice between keeping the rest of his order or canceling it in full. If the customer's bank card has been debited, the reimbursement of the amount concerned will be made on the means of payment used for payment no later than 14 days.

Article 5 - Order.

Automatic registration systems are considered as evidence, the nature, content and date of the order. Cache Coeur confirms the acceptance of his order to the Customer at the email address that the latter will have communicated. The sale will only be concluded from the confirmation of the order and validation of payment by the banking organization concerned.

When establishing the account opening form, the communication of his personal data, his bank card number and the confidential data relating to it and the validation of ordering the Buyer undertakes to respect these contractual conditions in application of article 1316-1 of the Civil Code.

Cache Coeur reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order. The information set out by the buyer, when taking the order engages it: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which he could be to deliver the product.

Any order incorporates acceptance of the general conditions of sale, prices and descriptions of the products available for sale.

Article 6 - Secure payment

The price invoiced to the Customer is the price indicated on the order confirmation sent by cache Coeur.
The price of the products is payable in cash on the day of the effective order.
Payment can be carried out in two ways:

-By bank card bearing the CB CB:

Who is the only one to know your banking information, confidential data in no way transit on our site. Your order will thus be registered and validated upon validation of payment by the banking service. You can pay online with confidence by entering the number and expiration date of your bank card in the locations provided for this purpose. We have adopted the SSL encryption process which ensures the confidentiality of banking data. Thus, at the time of their seizure and when they are transferred, it is impossible to read them. Heart cache in any case has access and does not keep your bank details on its servers.

- Via Paypal

In the event that the buyer decides to resort to one of the two means mentioned above, the order will not be validated only after receipt of the order by cache heart and validity of the payment.

The order validated by the buyer will only be considered effective when the bank payment centers concerned have given their agreement. In the event of refusal of the said centers, the order will be automatically canceled and the buyer warned by email. In addition, Cache Coeur reserves the right to refuse any order from a customer with whom there is a dispute.

- via Alma (payment in several times)

The seller offers its customers the Alma credit service for the payment of their purchases and the execution of payment. This is conditioned by the CUS acceptance by the CGU or the credit contract offered by Alma.

Any refusal to grant credit by Alma for an order may lead to the cancellation of it.

Any termination of the GTC which binds the customer and the seller leads to the termination of CGUs or the credit contract between Alma and the customer.

Payment in three / four times is available via our partner Alma. Securing payments is provided by Alma and its providers. All payments are protected by 3D Secure.

Purchases amount: only purchases between € 50 and 2000 € are eligible for payment with Alma

Fresh: by paying in several times with Alma the customer does not pay fees

Alma is a tele-payment manager and issues an electronic certificate that will be proof of the amount and the date of the transaction in accordance with the provisions of articles 1316 and following of the Civil Code

Termination: Any termination of the GTC which binds the seller and the customer, leads to the termination of the CGU ENTA Alma and the customer.

 Article 7 - Shipping and delivery

  Delivery in mainland France:

Cache Coeur undertakes to send the carriers the goods with the following deliveries options:

  •  Colissimo delivery - at the buyer's home or at a relay point.

The delivery time is 2 to 3 working days.

  •  Home express delivery - 24 hours: at the buyer's home.

The delivery time for this option is 24 hours for any order placed before 1 p.m. working day. An order placed on Friday is not guaranteed on Saturday.

No delivery in postal box, campsite or hotel can be made. In the event of absence upon receipt, the package is kept for 15 days at the post office. After this period, the package will be returned to us. In this specific case, a refund of the amount ordered (excluding shipping costs and return) will be published within 14 days of receipt of the package. If the Buyer wishes to send the order out, he will have to participate once again in the delivery costs.

EU zone delivery:

Cache Coeur undertakes to send the carriers the goods ordered with the following deliveries options:

  •  Home chronopost delivery - at the buyer's home.

The delivery time is 3 to 6 days but can be variable depending on the country of the buyer.

  •  Chronopost delivery in relay point - the buyer's choice.

The delivery time is 3 to 6 days but can be variable depending on the country of the buyer.

Delivery outside the EU, DOM-TOM:

Cache Coeur undertakes to send the carriers the goods ordered with the following deliveries options:

  •  Chronopost delivery  home - at the buyer's home.

The delivery time is 4 to 7 days but Can be variable depending on the country of the buyer and his customs administration.

For deliveries outside of metropolitan France, the buyer undertakes to settle all the taxes due to the import of products, customs right, value added, and all other taxes due under the laws of the country of reception of the order. All orders placed on the Cache Coeur site are intended for the personal use of customers, customers or recipients of the products refrain from any partial or total resale of the products. Cache Coeur is in fact released from any legal responsibility if the acquittal of taxes was not carried out by the buyer.

Cache Coeur allows itself not to deliver certain destinations according to the feasibility of shipments. 

Delay or loss:

The Cache Coeur will indicate, before the conclusion of the contract, the deadline to which it undertakes to deliver the property or to perform the provision of services.

If the property does not reach the customer on the deadline, the latter may obtain the resolution of the sale under the conditions provided for in the second and third paragraphs of the article L. 114-1consumer code. He is then reimbursed under the conditions of the article L. 121-20-1.

However, Cache Coeur declines any responsibility in the event of too much delivery time due to postal services or means of transport, as well as in the event of loss of products ordered or strike.

The goods are always traveling at the risk of the recipient. Always check your package on arrival. You have a period of 3 working days, not including public holidays, depending on the delivery of the product to make possible reservations to the carrier in the event of a lack of degradation. A copy will be immediately sent to Cache Coeur.

For reasons of availability, an order can be delivered in several times to the customer, the additional shipping costs will be the responsibility of Cache Coeur. 

Missing or defective products:

Despite all the care taken by Cache Coeur in the preparation of packages, it may be that a product is missing or defective after transporting the package. The buyer will therefore ensure that the compliance of the products received systematically, any anomaly concerning delivery (missing or broken, damaged package) must imperatively be notified within 3 working days, not included on holidays, depending on the delivery of the product, A copy will be immediately sent to Cache Coeur.

The lack of complaints within the said deadlines will exhaust any action against the carrier in accordance with the provisions of article L 133-3 of the Commercial Code. 

The buyer must ensure that the items delivered to him correspond to his order. In the event that the items delivered are not in accordance with in kind or in quality as to the specifications indicated in the delivery slip, the buyer must inform the Customer Correct Customer Service and return the items to the address and in The conditions provided for in article 1. 

Regarding an electronic sale, no complaint of any kind can be processed in the store.

Article 8 - Retraction and return policy Product

In accordance with the consumer code, the buyer benefits from a reflection period of 14 clear days from delivery to return to his decision and return the article ordered without having to justify reasons or pay penalties to the 'Exception of return costs in the amount of € 5.95 which will remain at its expense (excluding commercial offer indicated).

If the buyer fails to withdraw his order within the specified period, return costs to the sender, in the amount of € 5.95, will then be applied

These costs are intended to cover costs related to the management of the order return and the implementation of the necessary procedures. 

When several items ordered on the site www.cachecoeur.com were shipped in one go (by single package) and the buyer decides, during the period of reflection, to return them in full, the delivery costs "go" will be reimbursed. On the other hand, if only a part of the items ordered and shipped in one one have returned during the reflection period, the first -rate delivery costs will remain at its expense.

As a hygiene measure, breastfeeding pads, starters kits Curve, pregnancy tights, Bolas and chains Cache Coeur are not taken up. 

In all cases, the items must be returned to their original, complete, labeled, new, unwarmed, unwashed packaging.

As part of a promotional offer "an article offered", you must also return this article if the return no longer makes your order eligible for the conditions of the offer.

Management fees of € 15 are applied for the refund of gift cards.

If you wish to make a return, please follow the following procedure:

For customers in mainland France :

For other EU customers, outside the EU zone, DOM TOM :

You must send an email to the address sav@cachecoeur.com With the following information:

  • Your name and first name
  • Order number: You can find it on your order confirmation email
  • The items concerned by the reimbursement 
  • The reason for return 
  • Added to the parcel the return slip carefully filled, to the following address:

Customer service
Zi de Kerscao
29480 Le Relecq-Kerhuon

You should not use the return portal which is reserved for customers in mainland France and the countries of the EU. For any use of the portal outside of mainland France and the EU countries, an amount of € 35 will be deducted from the reimbursement.

The articles returned which do not meet the conditions listed above (return to their original packaging, complete, labeled, new, not worn, not washed above) or which are damaged, damaged, deteriorated or salis by the buyer will not be reimbursed.

The customer outside the metropolitan France is therefore strongly encouraged to return the package by any means which provides proof of his sending and giving him a certain date (recommended with receipt, Colissimo followed, etc.).

If the return is due to an error on our part, the delivery costs of the first leg which were paid by the buyer will be reimbursed to him.

In the event of a donation from the buyer to an association on our site (pink October ...) the donation will not be refundable and will not be eligible for a tax deduction.

Once the goods have been received, checked, and accepted by our services, the reimbursement of the items returned to the price billed will be made by credit on the Customer's bank account corresponding to the bank card used for payment as soon as possible and at the latest within 14 days of reception. 

In accordance with article L.121-20-2 of the Consumer Code, this withdrawal faculty cannot be exercised if the Cosmeto Textile products (for example, textiles with slimming capsules) have been opened.

For any other information, complaint or question relating to the conditions of sale, customers must address the Cache Coeur customer relationship service, to the following address:

Customer service
Zi de Kerscao
29480 Le Relecq-Kerhuon

Article 9 - Customer service at your service

We are at your disposal by phone from Monday to Friday from 9:30 a.m. to 12:00 p.m. and from 2 p.m. to 5:00 p.m. To join us, only one number: 02 98 80 12 95, (normal cost of a communication to a fixed position). You can also contact us by writing an e-mail to: contact@cachecoeur.com

Article 10 - Data confidentiality

The information of the nominative information collected for distance selling is compulsory. During an order placed on the site www.cachecoeur.com By any new customer, the "customer" database is enriched with information concerning it, this information is essential for the processing and delivery of orders. They will subsequently allow to better meet their expectations and to facilitate assistance services.

This database has been the subject of a declaration, in accordance with the prescriptions required by law relating to data processing to files and freedoms of January 6, 1978, modified by the law of August 6, 2004, you then have A right of access, modification, rectification and deletion of personal data concerning you by sending a letter to the following address:

Heart cache, Zi de Kerscao, 29480 Le Relecq-Kerhuon

Depending on the choices issued when creating or consulting their accounts on the Internet, customers will be likely to choose whether they wish to receive commercial offers from Cache Coeur business partners. In which case, its postal contact details may be communicated to the partners unless expressly refused by the customer. However, with regard to its email address, this can only be communicated to the said partners with the express agreement of the customer. The Buyer retains the possibility of refusing a posteriori such communication, either by not giving his consent when registering and/or validating his order, or by demonstrating his refusal by postal by recalling his name, first name, address , in accordance with the paragraph above. 

Web tags

Some web pages of the site may sometimes contain electronic or "web tags", which allow you to count the number of visitors to the page. These web beacons can be used with some of our partners, in particular in order to measure and improve the efficiency of certain advertisements.

In any event, the information obtained via these beacons is strictly anonymous and simply makes it possible to bring together statistics on the attendance of certain pages of the site, in order to better serve the customers of our site. 

Individual property

All the elements of the site, whether visual or sound, including underlying technology, are protected by copyright, brands or patents.

They are the exclusive property of Cache Coeur. The buyer who has a personal website and who wishes to place, for personal use, on his site a simple link referring directly to the home page of the site, must require authorization to cache cache .

On the other hand, any hypertext link referring to the site and using the "Framing" or "in Line Linking" technique is strictly prohibited.

In any case, any link, even tacitly authorized, must be withdrawn at simple cache request.

Hypertext links can refer to other sites than the site. Cache Coeur releases all responsibility in the event that the content of these sites contravenes the laws and regulations in force. 


In the event that one of the clauses of this contract is zero and not avenue by a change in legislation, regulation or by a court decision, this cannot in any case affect the validity and compliance with these general conditions of sale. 

Integrality of the contract

These general conditions of sale and the summary of order transmitted to the buyer form a contractual set and constitute the entirety of the contractual relations between the parties.

In the event of a contradiction between these documents, the general conditions of sale will prevail. 


These conditions apply throughout the duration of putting online of the products offered by cache heart. 

Force majeure

Cache Coeur will not be responsible for the total or partial non-execution of its obligations under this contract, if this non-execution is caused by an event constituting force majeure, in particular in the event of disruption or total or partial strike in particular of Postal services and means of transport and/or communications, flood, fire.

The events fulfilling the criteria set by the jurisprudence of the Court of Cassation will be considered as force majeure.

In the presence of an event constituting force majeure, Cache Coeur will notify the buyer within five working days following the occurrence or threat of this event.

The parties agree that they will have to consult as soon as possible in order to determine together the terms of execution of the order during the duration of the case of force majeure.

Beyond a period of one (1) months of interruption due to force majeure, Cache Coeur may not honor the order, it is up to it to reimburse the buyer if necessary.


Article 11 - Signatures and evidence.

In all cases, the online supply of the bank card number and the final validation of the order will be worth proof of the full order in accordance with the provisions of the law of March 13, 2000 and will be worthless of the sums initiated by the seizure Articles on the order form.

Computerized registers, kept in the Company's IT systems CACHE COEUR And its partners under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. 


All articles are subject to a legal guarantee of conformity (art. L211 of the Consumer Code) and a guarantee against hidden defects (articles 1641 and following of the Civil Code) allowing it to return the articles delivered defective.

Notwithstanding the specific guarantee conditions given to the customer with the article delivered, the items marketed on the site www.cachecoeur.com are subject to the guarantee conditions provided for by law. 

The responsibility of Cache Coeur cannot be engaged: 

- in the event of breach of contractual obligations due to a fortuitous case or a case of force majeure;
- In the event of non -substantial differences between the photos, texts and illustrations of articles on our site and the items ordered. 

The responsibility for Cache Coeur is systematically limited to the value of the product questioned, value on its date of sale and this without possibilities of recourse to the brand or the company producing the product. 


The company Cache Coeur has for all stages of access to the site, the order process as well as for the stages after the conclusion of the contract. Thus Cache Coeur undertakes to describe with the greatest accuracy the products sold on the website www.cachecoeur.com  

On the other hand, the responsibility of Cache Coeur could not be engaged in the event that the non -performance of its obligations is attributable either to the unpredictable and insurmountable fact of a third party to the contract or to a case of force majeure as defined by French jurisprudence . Likewise, Cache Coeur cannot be held liable for all drawbacks or damage inherent in the use of the Internet network, in particular a breakdown of service, external intrusion or the presence of computer viruses.

Article 12 - Mediation

The buyer has the right to use a consumption mediator for free for the amicable resolution of any dispute relating to the execution of these which would oppose it to the seller, under the conditions provided for the provisions of the Consumer Code .

The buyer wishing to have recourse to mediation, must justify having tried, beforehand, to resolve his dispute directly with the seller by a written complaint at the email address contact@cachecoeur.com

Below is the coordinates of the consumption mediator:

14 rue Saint Jean - 75017 Paris

A dispute resolution platform is also offered by the European Commission to the following address: http://ec.europa.eu/consumers/odr. Complaints will be sent by the European Commission to the competent national mediators.